Although scholars take differing perspectives on the purposes and functions of control and authority, the definitions of these two terms are quite clear. In an organization, to “control” means to constrain work processes, human activity, and environmental events so that the organization creates value. That is, a refrigerator-manufacturing business must control work processes so that
Authority is often defined as legitimate power, and contrasted to pure power. In the case of legitimate authority, compliance is voluntary and based on a belief in the right of the authority to demand compliance. In the case of pure power, compliance to the demands of the powerful is based on fear of consequences or
The problem of the role of experts in society may seem to be a topic marginal to the main concerns of sociology, but it is in fact deeply rooted in the sociological project itself. Sociologists and social thinkers have long been concerned with the problem of the role of knowledge in society. Certain Enlightenment thinkers
Nations and cultures differ among themselves in countless ways, ranging from something as superficial as how people dress, to more serious matters, such as unwritten rules of appropriate social conduct. But one of the universals of social behavior that transcends specific groups is the presence of hierarchical forms of social organization. That is, all civilized