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Total Institutions

The analysis of the characteristics of total institutions is the subject of a lengthy essay by Erving Goffman, a Canadian-born sociologist best known for his complex and subtle contributions to the analysis of social interaction. He defined the term as ”a place of residence and work where a large number of like situated individuals cut

Total Quality Management

Total quality management (TQM) is an organizational activity that has received many labels since its widespread introduction to the American workplace in the early 1980s. It has been labeled as a comprehensive approach to management, a managerial philosophy, a set of tools for improving quality and customer focus, and an organizational development (OD) intervention that